Top 5 After Sales Service Management Software for Field Operations

Customer loyalty, retention, and satisfaction are all a crucial aspect of every business. However, some businesses ignore it by facilitating after-sales service manually. It brings nothing but a handful of dissatisfied and frustrated customers. But, wait, you can overcome this by using the best after sales service management software that lets you:

1. Track, manage, and optimize your service delivery.

2. Handle more service requests without compromising on quality.

3. Allocate your resources or simplify your service processes.

4. Get follow-up regularly to ensure your customer’s satisfaction level.

5. et realistic and transparent expectations with your field employees.

If you have not opted for the best after sales service management software, it’s time you should by diving deep into this guide. Explore the capabilities of the top 5 after-sales service management software and streamline your workflow.

5 Best After Sales Service Management Software

1. TrackoField

    TrackoField, being an after sales monitoring software system, was specifically built for field organizations to let them monitor their field force scattered to different locations. By using the workforce management software, you can not only streamline working patterns of your field organization but also improve customer experience. Here is how:

    – Customers share a happiness code with the technician. This code ensures that customers are happy with the services provided.

    – Instant task allocation helps managers deal with uncanny task requirements and requests. They can seamlessly allocate an executive to the customer’s place to fulfill ad-hoc task requirements.

    – ETA link lets customers locate the technicians’ whereabouts and their estimated time of arrival. 

    – On-time technician visit is assured by real-time tracking of employees. When technicians know that their movements are monitored, they will ensure to make visits on time. 

    Other than this, TrackoField offers efficient shift scheduling, ad-hoc task allocation, category-wise expense reimbursement, distance travel reports, travel expense calculations, task reports, performance analysis, etc. 

    2. Trackolap

      Trackolap’s after sales monitoring software offer a tremendous toolkit packed with live tracking, monitoring, and reporting features. By leveraging it, you can keep connected with your field force and ensure: 

      – Delegate customer visits to technicians who are near the specific site.

      – Turn-by-turn navigation for field managers to get insight into the exact location of your field employees. 

      – Centralized dashboard using which you can manage your scattered field workforce seamlessly.

      – Reports on total distance traveled by field employees during their working hours. 

      While using this field staff  tracking software, your field technicians can stamp their attendance anytime and anywhere. Moreover, you can get historical data on employees’ travel and meeting summaries.

      3. Fieldproxy

        Fieldproxy enables easier service scheduling by creating custom weekly, monthly, or quarterly visit plans. It helps you automate the entire procedure from field visits to route optimization. Here are other features that make it into the list of field service monitoring apps.

        – It ensures that employees cover all the locations by letting managers track the same. 

        – It provides a live dashboard that gives insight into the team’s productivity, unproductive calls, strike rate, beat coverage, etc.

        – You can create reports using a drag-and-drop interface. Also, access those reports to get insights into employees’ productivity.

        – It brings live-tracking of your field technicians at your palms so you can track their location, and whereabouts in real time. 

        4. Toolyt

          Toolyt can be integrated with Salesforce, Microsoft Dynamics 364, CIBIL, etc. to let you automate your business process. Streamlining it helps you revamp your field organization’s sales as it helps in: 

          – Assigning leads to the appropriate sales representative or field executives.  

          – Creating custom and event driven workflows for each technician.

          – Tracking each sales personal activity, task status, expense claims, and productivity levels.

          – Letting employees smartly check-in without the internet in the most hassle-free way.

          With Toolyt, you can review the current performance of your field technicians or sales representatives. It will help in taking essential steps and decisions to cover the loopholes. 

          5. Quikrvisit

            The salesman gets its beat route synchronized after successfully logging in to the device. Moreover, they get a customer list to visit during their working hours in a day. Packed with advanced functionalities, the software bring an array of benefits such as: 

            – Mobile-based attendance for field companies to track their employees’ attendance. 

            – Visibility into no’ of clients visits done by each employee.

            – Certain features to instantly track your employees, their tasks, schedules, and locations while on the move. 

            – Ability to create and plan beat route plan for their salesmen on a monthly, weekly, or daily basis.

            Quikrvisit’s sales tracking system can also run in a 2G network and ensure smooth data transfer. Witness the magic of end-to-end communication with your salesperson while using the software.

            In a Nutshell!

            Among the list of top 5 after sales service management software, choose the one that fits your business potential. The right solution will help you streamline your field sales services. As TrackoField tops the list here, why don’t you try it out for yourself? The software helps you track and verify the technician’s location, work status, productivity, etc. on a real-time basis. Moreover, it makes it a whole lot easier to take orders, allocate tasks, and reimburse claims made by employees. You will explore more benefits of TrackoField’s unified field staff tracking software after using it.