Points to Remember When You Purchase Gojek Like App
Gojek is a leading on-demand multi-services mobile app based in Indonesia that allows users to book transportation services like motorcycle taxis and car rental services, food delivery from restaurants, logistics services for sending packages and payments through a single app. With its wide range of services integrated seamlessly and providing a great user experience, Gojek has become quite popular attracting millions of users.
Many companies have seen the potential in developing their own multi-services app on the lines of Gojek to offer various on-demand services and payments for their target market. However, developing such a complex app requires a lot of planning, expertise and investment. Purchasing a readymade Gojek clone that can be customized per business needs seems like a viable option.
However, it is important for any company to carefully evaluate the Gojek clone development project and keep certain important points in mind to have a successful outcome. This blog aims to provide a checklist of 12 crucial aspects that must be considered by companies when purchasing a Gojek like app solution from third party vendors or developers. Following these best practices will help businesses launch a robust and scalable multi-services platform.
Choose the Right Developer
The success of any custom app development project relies highly on choosing the right developer or development company. Thorough research must be done to shortlist 2-3 potential developers based on their experience in building similar multi-service applications, technical expertise, development processes, security practices, reviews and recommendations from existing clients.
It is advisable to check if the developers have substantial experience building complex multi-module hybrid or native mobile apps earlier with stacks like Flutter, React Native etc. Their portfolio must include 3-4 apps similar to Gojek. Factors like ability to customize solution as per business needs, SDK integration experience and post-deployment support are also important to evaluate. Request quotes, clarifications and even demo of sample projects from shortlisted developers before selecting the right partner.
Define Clear Requirements
Before starting the project, it is crucial for the client company to clearly define and communicate all their requirements to the chosen developer. The requirements document must detail out each key feature and functionality expected in the clone app like specific on-demand services, maps integration, payments, admin panel etc.
Additionally, any additional customizations like integration with in-house systems, localized UI/UX, multi-language support etc. must be clearly specified. Even small missing details in requirements can delay the project or result in rework. It is recommended to have documented approval of requirements from both parties. This forms the base for developers to understand scope, provide accurate quotes and timelines to create an application that perfectly fits client’s business needs and vision. Checkout: https://zipprr.com/gojek-clone/
Agree on Budget and Timeline
Estimating accurate budget and timeline is important for the success of any custom software project. Developers must be asked to provide quotes clearly calling out cost for each feature/module after understanding requirements. The client should also get quotes from multiple vendors and compare factors like included features, man-hours, payment terms before finalizing the budget.
A competent developer will be able to provide a work breakdown structure, milestone-based quotes clearly mentioning payment terms. It is advised to have a contract in place specifying agreed budget, timeline for delivery in phases or as a whole, payment schedules and terms of engagement. Budget buffers or contingencies must be accounted for possible changes. Both parties must commit to timelines for smooth progress of the project.
Choose the Right Platform
The targeted platform for the app plays a major role in its success. Factors like target audience demographics and preferences, existing market presence of similar successful apps and platform-specific opportunities need to be understood.
While considering both iOS and Android platforms allows maximum reach, developing native apps for each platform requires more effort, cost and maintenance compared to cross-platform tools. Choosing the right platform also depends on factors like in-house expertise, market share, hardware penetration and future growth plans of the business.
Developers must clearly recommend the most suitable platforms based on business goals before starting development. They should also propose cost-effective options like hybrid mobile frameworks for cross-platform solutions without compromising on functionalities. Post-development platform migrations must be avoided to minimize future costs.
Payment Methods and Commission
A comprehensive payments module allowing users to pay through multiple options and drivers/vendors to easily withdraw earnings is a must-have in any on-demand multi-service marketplace app. Key payment methods supported by Gojek like debit/credit cards, e-wallets, netbanking, offline cash collections etc. must be integrated through universal and localized payment gateways.
Driver an vendor commissions are important to incentivize necessary service providers onboarded. Standard or dynamic commission models averaging 20-30% can be chosen initially with flexibility to refine based on category, times, locations etc. Integrations with industry-standard and secure payment protocols minimizing transaction charges are recommended for all financial activities under compliance guidelines. Periodic audits of financial transaction data adds transparency for key stakeholders.
Ride Booking and Estimation
Users must be able to view available services, add multiple pick/drop locations if needed, select vehicle or delivery type, choose additional options like number of passengers or cargo weight before requesting a service provider through the app.
Critical here is live-tracking of assigned driver/vendor eta to increase reliability through proper location service and map APIs integration. Upfront fare estimation helps users compare and book in advance. Seamless updating of trip status and ability to cancel unaccepted requests makes the process smooth. Ensuring sufficient driver/vendor availability is key to provide quick and consistent services.
Driver and Vendor Onboarding
Significant user base relies on the number of service providers on boarded on the platform. Driver, vendor and company registrations must allow uploading documents for verification and credential checks following local industry compliances. An interactive onboarding guide explaining step-by-step process, responsibilities, incentive programs through in-app documents and videos simplify the process.
Technical support and reference materials help new driver partners set up and integrate their own devices or vehicle hardware. Background and safety checks with periodic assessments increase reliability. Centralized monitoring and issue resolutions help retain qualified providers on the platform. Allowing multiple vehicles per driver profile helps maximize earnings and fleet management.
Ratings, Reviews and Feedback
Transparent public reviews and ratings establish trust between users, drivers and merchant partners in any marketplace e-commerce platform. After every transaction, prompt requesting ratings from users on quality of service, behavior and on-time completion helps improve service quality. Similarly, drivers can rate users for behavior, tipping habits or issues.
Publicly visible reviews with options to reply helps others choose wisely but moderation is required to filter unnecessary comments maintaining decency. Aggregated driver/vendor ratings also help businesses reward top performers. Providing channels to submit specific feedback or complaints ensures issues are addressed, and quality consistency is maintained across all touchpoints with the app.
Push Notifications
Push notifications act as a key engagement and marketing tool on mobile platforms for on-demand businesses. Upon service requests, estimated time alerts, driver updates, order status, new promotions – all such instant, contextual and personalized notifications enhance customer experience and retention.
Developers must design both in-app as well as external/browser-based push notification workflows integrated with cloud notification services like FCM or APNs considering best practices. Options to customized notification frequencies per user profiles based on usage and preferences further optimizes the experience without annoying users.
Admin Panel Features
A robust and easy-to-use admin/manager interface accessible through a web dashboard is necessary to manage entire operations from customer support to financial monitoring for businesses. Key features include real-time order tracking, driver/fleet allocation, vendor performance reports, payments reconciliation, user and support analytics, configuration settings, issue tracking etc.
Developers must provide access control, activity logs and embed detailed yet simple admin interfaces for tasks like user onboarding, category management, commission plans, document verifications, training programs, reimbursements etc. Insights help optimize processes, plug operational gaps, spot trends and take datadriven decisions for scaling up the platform.
Integration with Third Party APIs
Reliable third party service APIs play an important role in filling crucial technology gaps for any custom on-demand application development. Example API integrations needed include mapping/navigation support, payment gateways, SMS/email services, background verification, fleet/asset tracking, analytic dashboards etc.
Developers need capabilities to seamlessly integrate third party SDKs or APIs in a secure manner by adhering to documentation and policies. Periodic API compatibility checks balancing UX impacts during platform/OS upgrades become necessary as services evolve. APIs must be optimized for low latency, scale, error handling considering app performance under different network conditions. Offline mode fallback prevents breakage of critical app features.
Security and Privacy
With growing cyber threats and data privacy laws, focusing on security is extremely important for any app handling user locations, financial transactions and personal information. Adopting authentication protocols like OAuth2 provides access security while TLS protects network traffic confidentiality. Storing sensitive user data like documents, payments in encrypted format with regular backups helps comply with regulations.
Conducting regular security audits assessing OWASP risks with necessary mitigations helps plug vulnerabilities before exploitation. Enabling crash logging and monitoring uncaught exceptions helps fix issues proactively. Role-based access controls for admin functionalities prevent unauthorized modifications. Implementing necessary compliance protocols like PCI-DSS for payment data storage is also important.
Developers must implement principles of minimal data collection and purpose-based processing adhering to privacy policies clearly communicated to users during onboarding and available publicly. Options to revoke consent and delete user data upon requests adds transparency boosting user trust. These best practices followed help assure regulators of due diligence towards security and privacy standards which becomes critical for success.
Conclusion
To summarize, launching a robust and secure Gojek clone mobile application catering to target market demands rigorous planning and adherence to quality processes right from the ideation stage. Carefully evaluating multiple developers based on their tech expertise, process maturity, security practices and business understanding helps select the right strategic partner.
Clearly documenting requirements with acceptance standards and agreeing on definitive budgets and timelines through contracts ensures scope clarity. Choosing appropriate target platforms evaluated basis existing market dynamics also impact the project outcome. Integrating features like seamless payments, real-time ride tracking and comprehensive admin console as per best practices enhances the experience multi-fold.
Onboarding sufficient driver network and providing them necessary support systems boosts the reliability further. Designing transparent user review systems and personalized in-app notifications keeps all stakeholders engaged. Regular oversight through reports and audits helps address issues proactively. Adhering to latest security guidelines and privacy laws give customers the confidence and trust in the brand.
Overall, having a checklist of these critical factors to look for when purchasing a readymade Gojek clone app solution helps evaluate offerings objectively. Following industry standards at each step facilitates launch of robust, scalable and compliant multi-service platform addressing target audience needs for desired business growth. Let me know if any other aspect needs more clarity during the Gojek clone app development project evaluation. I wish you all the very best with the enterprise!